Mt Horeb, WI
ordohereticus at gmail dot com
RHT/ NETWORK ENGINEERING TECHNOLOGIES, MIDDLETON, WI
Technical Support Coordinator Oct 2007 to Present
Daily support of field technicians for Data and Voice cabling troubleshooting and MAC requests for a great number of clients ranging from Wal-Mart, Radioshack, Cracker Barrel, CVS Pharmacy, Costco to Chevron and FedEx. Daily access of Cisco switches and routers: viewing and modification of VLAN settings, and other port configuration. Project coordination: ordering parts and materials for sites, verification of location for everything needed for the field tech for when they arrive on site: conduit, AC power, lifts, and coordination with other vendors. Familiarity with Avaya and Cisco phone switches and telecom connectivity.
EXACTA CORPORATION/ CUNA MUTUAL GROUP, MADISON, WI
Account Management Support May 2007 to Aug 2006 Account creation and support of numerous online applications and the CMG Enterprise Login System.
WILLWERKS CREATIVE DESIGN, MOUNT HOREB, WI
Sole Proprietor/ Illustrator 2002 to Present
Freelance Illustration in the gaming industry. Creating quality gray-scale interior and cover artwork for a number of published products. Daily use of Photoshop as well as traditional media ranging from pencils, graphite, watercolors and india inks.
EXACTA CORPORATION/ WISCONSIN DEPARTMENT OF ADMINISTRATION, MADISON, WI
Enterprise Support Analyst May 2006 to Nov 2006
Support of the Sate of Wisconsin WAN (Badgernet). Monitoring of agency LAN/WAN and servers, troubleshooting of same. Telnet used to directly log in to Cisco 2800 series routers/ CPE. Coordination of telco/ circuit/ CE support through Norlight. Desktop support for several agencies. Enterprise email password administration, limited support of AS400 Mainframes as well as VPN and Citrix support. Account Management duties, regular use of Active Directory. Regular support of Outlook 2003 (limited support of Groupwise).
TDS TELECOM, MIDDLETON, WI
Customer Service and Sales Representative Nov 2005 to Feb 2006
Support of residential and small business telephone service. Used the Remedy Action Request System. Provisioned Dial-up, DSL and Dish Network Accounts. Telnet used to directly access switches
CUNA MUTUAL GROUP, MADISON, WI
Claims Examiner May 2005 to Oct 2005
Credit disability claims adjudication, investigating fraudulent claims, ordering of direct surveillance.
CHARTER COMMUNICATIONS INC, VANCOUVER, WA
HSI Tier II Lead 2002-Dec 15 2004
Support of Residential Cable Broadband Internet and Digital/ Analog Video Services. Advanced troubleshooting and escalated calls involving communication to local offices in the NW region including WA, OR, NV, Northern Idaho, and Northern California. Support of Charter Business Networks/ Small Business Internet subscribers including Static and Dynamic IP provisioning, Domain hosting/ Registration, E-Mail and Webspace administration and education. Responsible for assigning priorities to trouble calls for Field Technicians, directly escalated service issues to local dispatchers. Provided advocacy for HSD Technicians in linear troubleshooting, support boundaries, and advanced troubleshooting of TCP/IP over Cable Broadband. Limited project management and documentation for the Training Department
WISCONSIN PHYSICIANS SERVICE, MADISON, WI
MEDICARE CUSTOMER SERVICE REPRESENTATIVE III 2001-2002 Support representative for beneficiaries and healthcare providers.
SONIC FOUNDRY, INC. MADISON, WI
SOFTWARE DESIGN ENGINEER 2000
Responsible for all Media Services Division application output and storage. Responsible for automating and streamlining the build process for Media Services. Specifically chosen to join the install team for my leadership abilities and strong work ethic over more technically proficient candidates.
THE UNITED STATES ARMY INFANTRYMAN Sergeant E-5 1996-2000
11M20P, Transitioned to 11M after a training injury. Deployed to Bosnia, Macedonia for the UN and Kosovo with NATO.
TRI-COUNTY METROPOLITAN DISTRICT OF OREGON (TRI-MET), PORTLAND, OR HELPDESK TECHNICIAN I 1995-1996 Desktop, LAN/ WAN support. (Novell Netware Administrator) Responsible for all new system integration, including data transfer and backup within the entire Tri-Met organization.
CDI Corp./INTEL CORPORATION, BEAVERTON, OR FLOOR MANAGER, PENTIUM CALL CENTER 1993-1995 As part of a five-man managerial team, supervised and trained 120+ customer service technicians. Coordinated Customer Service Training and CSR QA coaching. Responsible for the scheduling and approval of all time off as well as disciplinary action.